Questions, answered
Have any questions?
Everything about makhana, ordering, shipping and freshness. Can't find it here? Ask us directly on WhatsApp.
About Makhana
What are the health benefits of makhana?+
Makhana (fox nuts) is naturally low in fat, cholesterol-free, and a good source of plant protein and magnesium — which is why it's often used as a lighter snack alternative. See our nutrition facts guide for the full calorie, protein and carb breakdown per 100g.
Is makhana gluten-free?+
Yes — makhana is a lotus seed, not a grain, so it's naturally gluten-free. None of our flavours use gluten-containing ingredients, but if you have coeliac disease or a severe allergy, message us on WhatsApp and we'll confirm the exact ingredient list before you order.
How is makhana actually made — is it fried?+
No oil, no frying — raw lotus seeds are dried, then roasted with heat alone until they pop into the light white puffs you eat. Our roasting process guide walks through the whole seed-to-puff process.
Why is makhana more expensive than other snacks?+
Makhana can't be harvested or popped by machine — pods are pulled from ponds by hand, and every seed is roasted and popped individually. That labour, not markup, is most of the cost. Our full cost breakdown and price guide cover it grade by grade.
Is makhana better than popcorn or chips?+
It depends what you're comparing it to — plain air-popped popcorn holds up reasonably well, but makhana pulls ahead once butter, oil or fried chips enter the picture. See our even-handed makhana vs popcorn and makhana vs chips comparisons.
How do I choose a good makhana brand?+
Check the ingredient list (short — seeds, oil, spices, nothing you can't pronounce), the size grade if it's raw makhana, how recently it was roasted, and whether the seller holds an FSSAI licence. Our buyer's guide covers all five in detail.
What does makhana taste like?+
Mild and faintly nutty on its own, with a light, airy crunch — closer to a blank canvas than a bold flavour, which is exactly why it takes seasoning so well. Our full taste description goes into more detail if you're deciding whether to try it.
Ordering & WhatsApp
How does ordering on WhatsApp actually work?+
Tap any Order button on the site, which opens a WhatsApp chat pre-filled with your flavour selection. Send it, and a real person confirms quantity, price and your delivery address before anything is packed and shipped.
Is there a minimum order size?+
No strict minimum — you can order a single pouch. For orders under 3 pouches, delivery charges may apply depending on your location, which we'll confirm before you pay.
Can I try a small pack before placing a bulk order?+
Yes — build a starter pack of any 3 flavours at our smallest size on our try 3 flavours page, or message us on WhatsApp and ask for a small trial pouch before committing to a bulk or corporate order.
Shipping & Delivery
How long does shipping take?+
Most orders reach metro cities in 2–4 working days and other locations in 4–7 working days after we confirm your order on WhatsApp. We roast in small batches, so we'll always tell you upfront if a flavour needs an extra day.
Do you ship pan-India?+
We currently ship to most pincodes across India. If you're in a remote area, message us on WhatsApp with your pincode and we'll confirm serviceability before you order.
Payments
Do you offer cash on delivery?+
Yes, cash on delivery is available in most serviceable pincodes. We'll confirm whether COD is available for your address when you message us on WhatsApp, along with prepaid options via UPI.
Freshness & Storage
What's the shelf life of a pouch?+
About 90 days from the roast date if unopened and kept in a cool, dry place. Once opened, we recommend finishing a pouch within a week for the best crunch — there are no preservatives, so freshness fades faster than a shelf-stable packaged snack.
Returns & Refunds
What if my pouch arrives damaged or wrong?+
Message us on WhatsApp with a photo within 48 hours of delivery and we'll arrange a replacement or refund. Since every order is confirmed by a person, resolving issues is usually quick.
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Certifications
What we're certified for
FSSAI Licensed
10426999000173
GSTIN
10ACHFM0721B1Z6
UDYAM Registered
UDYAM-BR-26-0227280