Where's my order?
Track your order
We're a small team ordering through WhatsApp, not a big warehouse with a tracking portal — here's exactly what happens after you order, and the fastest way to check on it.
What happens after you order
Four steps, start to finish
Order confirmed
A real person confirms your flavours, quantity, price and delivery address on WhatsApp — usually within the hour during the day.
Roasted & packed
We roast to order rather than to a forecast, so your pouch is freshly made, not pulled off a shelf.
Handed to courier
We'll send you the courier name and a tracking link on WhatsApp as soon as your order is dispatched, if one is available for your courier.
Delivered
Most orders reach metro cities in 2–4 working days and other locations in 4–7 working days after confirmation, per our shipping policy.
Check on an order
The fastest way to get a status update
Message us on WhatsApp with the phone number or name you used when ordering, and we'll look it up and reply with where things stand — usually within the hour during the day.
Common questions
Before you message us
It's been a while and I haven't heard anything
Message us — this is the exception, not the norm, and we'd rather know so we can fix it than have you wondering.
Can I change my order after confirming?
Message us as soon as possible. If it hasn't been roasted or packed yet, we can usually adjust it.
My pouch arrived damaged or wrong
Message us with a photo within 48 hours of delivery and we'll arrange a replacement or refund — see our FAQ for details.
Do you ship pan-India?
Yes, to most pincodes. If you're in a remote area, ask us to confirm serviceability before you order.