Because every order is confirmed by a real person before it's packed, most issues here are resolved directly on WhatsApp rather than through a self-serve returns portal. Here's how it works.
Cancelling an order
You can cancel or change your order free of charge any time before we've confirmed it and started roasting — just message us on WhatsApp. Once we've confirmed your order and roasting has started, we're no longer able to cancel it, since it's made fresh specifically for you.
Damaged, missing or wrong items
If your pouch arrives damaged, the wrong flavour, or something's missing, message us on WhatsApp with a photo within 48 hours of delivery. We'll arrange a replacement or a refund — whichever you'd prefer — once we've verified the issue.
Why we don't accept general returns
As a fresh, made-to-order food product, we're not able to accept returns of opened pouches for reasons other than damage or a genuine mistake on our end — this is standard practice for food items, for hygiene and safety reasons. If you're unsure about a flavour before ordering, message us on WhatsApp and we're happy to help you pick.
Refund method & timeline
Refunds are issued back to the original payment method (UPI) or, for cash-on-delivery orders, via UPI/bank transfer to you — whichever we agree on WhatsApp. Once a refund is agreed, please allow 5–7 business days for it to reflect, depending on your bank or UPI provider.
Failed or refused delivery
If a delivery fails because of an incorrect address or isn't accepted at the door, we'll get in touch on WhatsApp to arrange redelivery (delivery charges may apply for a second attempt) or a refund minus any shipping cost already incurred.
Need to start a return or refund? Message us on WhatsApp with your order details and a photo if relevant.